Recover Money Lost to Utility Billing Errors
Utility Billing Audits for Businesses — You Only Pay If Money Is Recovered.”
Enhance Profitability with Cost Recovery
Boost your bottom line with Vertexia Group's expert utility billing audits and comprehensive cost recovery solutions.
Utility Billing Error Audits for Businesses & Commercial Facilities Start with a fast screening review using only your most recent 2–3 months of utility bills. We identify potential billing errors first — and only request deeper historical records if warranted. Question Before You Get Started
Why billing errors happen (and what we typically find
Utility billing systems change constantly. Rate schedules are updated, meters are replaced, facilities expand, accounts are transferred, and billing platforms are automated. Most errors are not intentional — they result from outdated configurations, system hand-offs, and data mismatches across providers.
Because most businesses only review invoice totals — not the underlying billing logic — these discrepancies often persist for months or years without being detected.
During utility audits, common issues uncovered include:
• Incorrect rate or tariff assignments
• Billing on inactive, duplicate, or misconfigured meters
• Demand charges calculated improperly
• Sales taxes, riders, or municipal fees applied incorrectly
• Estimated reads not reconciled to actual usage
• Missed credits, adjustments, and prior corrections
These issues rarely appear as obvious “mistakes.” They are embedded inside normal-looking bills.
### Our Standard Compensation Structure
Vertexia’s audit services are offered on a **contingency basis**, meaning you only pay when we recover verified refunds or credits on your behalf.
**Standard contingency fee:** **40% of the verified utility savings or recoveries.**
This aligns our incentives with yours — we only succeed when you do.
For association partners and special programs, alternate fee structures may apply and are outlined in separate agreements.
Cut Costs with Expert Audits
Comprehensive Utility Billing Review
Detailed review of commercial utility invoices, rates, and billing data to identify potential discrepancies.
Cost Recovery Support
Support in pursuing verified credits or refunds where billing discrepancies are confirmed through review.
Ongoing Utility Monitoring
Ongoing review of utility billing activity to help identify irregularities and potential issues over time.
Our Utility Audit Process
Our Audit Methodology
Vertexia Group follows a structured, multi-phase utility audit workflow designed for commercial, industrial, and multi-location organizations. Our approach emphasizes early screening, evidence-based escalation, and full resolution tracking.
Step 1 — Preliminary Screening Review (2–3 Months)
Clients begin by submitting their most recent 2–3 months of utility bills. We perform a forensic screening analysis to identify early indicators of billing discrepancies, misapplied rates, meter issues, classification errors, or missed credits.
This step determines whether a deeper historical audit is warranted.
Step 2 — Initial Findings & Scope Authorization
If potential issues are identified, Vertexia documents preliminary findings and presents them to the client. We outline what has been detected, the likely error categories involved, and the recommended scope of expanded review.
No historical analysis is performed without client approval.
Step 3 — Historical Audit & Impact Quantification (12–36 Months or More, If Permitted)
When authorized, Vertexia conducts a detailed historical audit of utility billing records. This review typically covers 12 to 36 months of statements and account data and may extend further where utility rules and state regulations permit.
During this phase, we quantify financial impact, validate error patterns, and build formal documentation required for correction and recovery.
Step 4 — Utility Verification & Resolution Support
We support the submission, clarification, and verification process with the utility provider. This includes preparation of audit summaries, documentation packages, and ongoing coordination throughout the utility’s review process.
Our role is to maintain technical accuracy, continuity, and forward momentum toward resolution.
Step 5 — Credit Issuance, Refund Processing & Closure Confirmation
Once billing errors are validated, utilities typically issue account credits, billing corrections, or refunds.
Vertexia tracks outcomes, verifies that credits or payments are properly applied, and confirms closure once recovery has been completed by the utility.
Who We Work With
• Multi-location businesses
• Franchises and retail groups
• Industrial and processing facilities
• Property managers and commercial portfolios
• Associations and enterprise organizations
Whether you manage one facility or thousands of accounts, our role is the same: verify accuracy, document errors, and protect against silent overbilling.