Frequently asked questions

Initial review typically begins within 1–3 business days after utility bills are received.

Most audits are completed within 7–10 business days, depending on the number of locations, utilities reviewed, and billing complexity.

If additional documentation or authorization is required, Vertexia Group will notify the client before proceeding.

For accuracy and eligibility verification, Vertexia Group generally requires 12 to 36 months of utility billing history. This allows our team to identify recurring billing errors, rate misapplications, and long-term discrepancies that may not appear in shorter timeframes.

If additional documentation or authorization is required to obtain historical records, clients are notified before proceeding.
 

Refund amounts vary based on business size, number of locations, utility spend, and how long billing issues have existed

Smaller businesses may identify credits or refunds ranging from hundreds to several thousand dollars, while larger organizations, multi-location operators, and enterprise portfolios may uncover recoverable amounts ranging from tens of thousands to several million dollars.

Because every account, utility provider, and tariff structure is different, Vertexia Group does not estimate or guarantee refund amounts prior to completing a formal review.
 

If our screening review does not indicate meaningful billing discrepancies, we’ll tell you. Not every account requires a deep historical audit. Our screening-first process is designed to qualify which accounts truly warrant further investigation, so your team is not burdened with unnecessary requests or extended review cycles.